VitalPaws Privacy Policy
June 9 2025
VitalPaws (“we”, “our”, or “us”) values your trust and is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect the information you provide when you use our website, mobile app, or related services (collectively, the “Platform”).
1. Information We Collect
We collect the following types of information:
Personal Information
* Full name
* Email address
* Phone number
* User ID (auto-generated)
* Location data (city, pin code, coordinates)
* Payment details (via Razorpay or Stripe — we do not store card data ourselves)
🐾 Pet-Related Information
* Pet’s name, species, gender
* Blood group
* Availability status
* Uploaded pet photo
Technical & Usage Information
* Device type, browser
* IP address, time zone
* Usage logs for support and analytics
2. How We Use Your Information
We use your data to:
* Match pet blood donors with pet patients in emergencies
* Send alerts or confirmations for blood requests
* Improve our app experience
* Prevent fraud and unauthorized access
* Comply with local tax and regulatory requirements
* Process payments (via secure third-party services like Stripe/Razorpay)
3. Data Storage & Security
* Your data is stored securely using Google Firebase, with industry-standard encryption.
* Payment processing is handled securely through Stripe (for global users) and Razorpay (for Indian users) — we do not store your card or bank details.
* We apply strict access control to limit internal exposure.
4. Data Sharing
We do not sell your data to third parties. Your data may be shared only with:
* Blood donor users (in limited form) when you request help
* Hospitals/NGOs (with your consent)
* Payment processors (Razorpay, Stripe)
* Government agencies, if required by law
5. Communication Preferences
We may send you alerts, reminders, or updates via email or in-app notifications. You may opt out anytime using the unsubscribe link or contact us directly.
6. Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If you believe a child has submitted personal data, please contact us immediately.
7. Your Rights
Depending on your region (India, Japan, or others), you may have rights to:
* Access the data we hold about you
* Request correction or deletion
* Withdraw consent or request data portability
Please contact us to make a request.
8. Policy Updates
We may update this policy to reflect changes in our practices or legal requirements. We encourage users to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at: